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Unified Communications Engineer

  • Job reference: GN0000593
  • Sector: Infrastructure
  • Location: Gurgaon

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Atkins is seeking a Microsoft Unified Communications Engineer to join our UC Operations team part of the Global Network Operations Centre (NOC). NOC comprises of teams supporting UC Operations, Network Operations, Network Security Operations and Infrastructure Operations. Successful candidates should have the knowledge and skills required for installing, managing and supporting environments that include Microsoft SharePoint and O365 apps e.g Yammer, OneDrive, Delve, Flow etc



Job Title: Unified Communications Engineer (SharePoint / Yammer and O365)
Group Name:  Atkins IS
Grade:  9/10                                      
Location :  Gurgaon, India       
 
          
Background
 
Atkins is part of the SNC Lavalin Group of companies, the delivery of its IT is via a function called Group IS which is organised as a global operation with significant presence in India.  Group IS has developed an operating model for 2020 to revolutionise the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value.  Key concepts include:  transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.
 
Job Details
 
Purpose of the Role:
 
The Unified Communications Engineer position is a hands-on role to manage, monitor and support the on premises Sharepoint 2010 infrastructure and Office 365 services including Sharepoint online, Yammer, OneDrive, Delve etc.  Working within the Unified Communication Team within the Tech services Division you will provide support with resolving incidents, implementing customer requests, delivering on projects, delivery of new services and offering technical advice to project teams.
 
This role may suit an individual who has 6+ years of experience within a 2nd line support environment and has proven experience troubleshooting sharepoint related issues within a large organisation.  There will be scope to develop scripts and automation processes to support a global environment.  The successful candidate will be dynamic, analytical and able to come up with smart solutions within budget constraints[MS(2] .
 
 
 
Key Deliverables/Responsibilities
 
  • The candidate must have handled medium to large SharePoint server farms
  • In-depth troubleshooting of SharePoint related server-side issues
  • Installation and configuration of new SharePoint servers
  • Migration of sharepoint sites from on prem to online
  • Backup and recovery of SharePoint portal servers
  • Yammer administration and support experience
  • Very strong in ITIL Processes
  • identify potential capacity issues in the environment and able to mitigate quickly
 
Experience Required
 
Essential Technical Requirements
To be successful in this role we would expect you to have  in depth experience with:
  • SharePoint server administration / support experience on SharePoint 2010/2013.
  • The candidate should be familiar with all the functionalities/features of SharePoint 2010/2013 like Info path services, excel services, document libraries etc.
  • Administration and support of Sharepoint online and other O365 apps
  • Scripting skills, particularly in PowerShell and SharePoint portal customizations
  • MCTIP on Microsoft SharePoint 2010 / MCSE on Microsoft SharePoint 2013
     
 
Desirable Technical Experiences
  • Additional Microsoft Infrastructure Experience (Exchange, SQL, etc)
 
 
Behavioural Competencies
  • Proven experience of delivering process efficiencies and improvements
  • Clear and fluent English (both verbal and written)
  • Ability to build and maintain efficient working relationships with remote teams
  • Demonstrate ability to take ownership of and accountability for relevant products and services
  • Ability to plan, prioritise and complete your own work, whilst remaining a team player
  • Willingness to engage with and work in other technologies