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Retail Design Manager

  • Job reference: FG-005157
  • Sector: Buildings
  • Location: Muscat

Faithful+Gould is one of the world’s leading consultancies providing integrated project and programme management services for construction and engineering projects, with a turnover in excess of £200 million.

 Faithful+Gould worldwide has access to 2,500 consultants, of whom 450+ are located in the Middle East across six offices. We have successfully delivered commercial advice and management support for over 65 years to clients in Asia Pacific, Europe, Middle East, UK, and North America. We are a wholly-owned subsidiary of the Atkins Group, the design and engineering company.


Active in the Middle East for 18 years, Faithful+Gould combines in-depth knowledge of the region with the ability to draw on our global resource and constructive expertise, to deliver the most challenging of projects. With registered companies in Dubai, Abu Dhabi, Qatar, Oman, Saudi Arabia, and Kuwait, this makes us one of the strongest international construction consultancies in the region.


Faithful+Gould is the first and only Royal Institution of Chartered Surveyors (RICS) regulated business in the Middle East.  This sets us apart from our competitors in not only the quality of service we provide to our clients, but more importantly to our valuable staff, by means of our full support in their training and development needs.  By being active in supporting our staff in their professional development, we currently achieve a RICS pass rate for candidates undertaking their RICS APC above both the national and international averages.


This document shall indicate the key attributes required to fulfil a secondment role of a Retail Design Manager with a Key Client on our current retail project in Muscat, Oman.



·            The function of the Retail Design Manager is to ensure that the presentation and functional quality of all stores in the Client portfolio is of the highest possible standard and in line with the company’s directed design criteria and precinct design criteria.

·                The Retail Design Manager must ensure business driven retail design solutions, on-site store delivery, and minimisation of down-time in the income stream as a result of programmed openings.

·                The Retail Design Manager process is achieved through both customer focus and the ongoing relationship with retailers, their designers and their contractors, builders and or shopfitters.  To this, the Retail Design Manager must be multi-disciplined in Retail Design, Retail Knowledge and Construction Management.




1.      Ideally experience in retail design and retail construction of similar project.


2.      Management skills and the ability to relate to the complexities of managing retail property.


3.      University degree or equivalent in a technical discipline


4.      Excellent communication and presentation skills.


5.      Negotiations skills


6.      Presentation skills


7.      Research


8.      Market Knowledge



Internal Relationships



§  Director - RDM






§  Leasing Executive/s





§  Participate in meetings to discuss issues and status

§  Review and determine daily priorities

§  Seek authorization when required

§  Seek performance feedback

§  Escalate issues through chain of command

§  Establish priorities

§  Seek and provide information

§  Seek clarification regarding agreed terms and conditions  with merchant

§  Define scope of works in preparation of tenancy.

Internal Relationships









§  Centre Manager/s

§  Operations Manager/s

§  Manager- Retail Design

§  Manager- Tenancy Delivery





§  Lease Plan Designer/s


§  Client Project Management

§  Track activities to ensure tenancy is handed over to lessee by deadline.

§  Discuss issues

§  Liaise with Centre Management to coordinate works and costs

§  Discuss and coordinate issues

§  Report status in Retail Design Management meetings on each asset.

§  Track activities to ensure tenancy is handed over to lessee by deadline.

§  Detail lessor and merchant requirements and lease terms and conditions

§  Assist billing  tenants  for works

§  Coordinate and obtain final lease plan for Retail Design and Delivery

External Relationships

§  Merchants




§  Retail Designers/

§  MEP/Fire Engineers




§  Tenants/Contractors / Shop Fitters


§  Confirm lease terms and conditions

§  Discuss merchant issues

§  Handover tenancy to merchant/s and or Tenant Authorized Representative (TAR)

§  Assist billing tenants for TVR works

§  Confirm tenant manual, design criteria, conditions of premise, and logistic package

§  Chase and guide designer forward a Final Design approval

§  Chase and guide on MEP design toward a final design approval

§  Coordinate Lessor works  where applicable

§  Snag fit-out works