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Desktop Support Associate

  • Job reference: FG-004541
  • Sector: Aviation, Construction, Information Communications
  • Location: Nashville

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Desktop Support Associate
Our Nashville Team is team is growing! If you want to be a part of a successful global corporation, and have at least three years’ experience in with networking, including LAN technologies, we would like to connect with you. This is an internal full time Faithful+Gould position that comes with robust benefits! If you prefer contract status, we will also work this that.

This role provides maintenance support; run diagnostics tests, repair or replace hardware as needed. This person will also ensure computer software is installed correctly and keeps up with upgrades in software as well.

The role is based at our premiere aviation client site and is a long-term commitment for a large expansion project.

About Us
Faithful+Gould is a world leading integrated project and program management consultancy. We build long-term partnerships with our clients because we are trusted to deliver. Through intellect, innovation, positive thinking and problem solving, we protect and maximize our clients’ interests. We call this Constructive Expertise.

Operating at the forefront of our industry for more than 65 years, we are headquartered in New York, and provide our quality services from strategically located offices across the Americas.

We offer varied and interesting projects with several high-profile clients across key business sectors which include many of the fortune 100 companies and Federal/State/City government agencies. Faithful+Gould is currently ranked #11 rank on the "Top 50 Program Management Firms" list, and #13 on the "Top Construction Management-for-Fee and Project Management Firms" list by Engineering News Record (ENR). Constructive Expertise -It’s in our DNA.



Responsibilities
-Provides technical support of network, applications, printers and other peripherals, and related technology.
-Participates in planning, scheduling and executing computer equipment installations, upgrades and replacement projects; installs images on desktops and laptops, and supports multi-function printing devices.
-Responds to problem calls either in person or in coordination with Service Desk to determine the cause of the problem and work toward resolution.
-Utilizes the IT support request system to track, prioritize and document requests.
-Provides maintenance support; run diagnostics tests, repair or replace hardware as needed.
-Ensures computer software is installed correctly and keeps up with upgrades in software as well.
-Facilitates training for users on basic use of productivity software (Microsoft Office, email, web browsers, etc.) and network file storage

Requirements
-Bachelor’s degree in Information Systems or computer technology related field
-minimum of 3 years in desktop support
-preference given to individuals who have experience with networking, including LAN -technologies, Wireless LAN and Wireless Wide Area Networking.
-Windows operating systems, etc.
- Knowledge of these technologies: Microsoft Office 365, iPads/iPhones or similar PDAs, multi-function printers, Windows Server 2012, -Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection.
-Certified in at least one of the following areas: A+, Net+.

Benefits
Faithful+Gould offers its employees a robust rewards package which includes:
-competitive salary
-broad Employer based benefits package including medical/RX, dental, vision, life, and disability insurance
-generous time-off benefits
-401 (k) with employer match
-flexible work schedules dependent upon approval reflective of assignment demands
-career development opportunities through our corporate university
-highly-regarded tuition reimbursement program
-valuable voluntary options including legal, long term care, pet insurance and car insurance

Equal Opportunity Employer
Faithful+Gould, an ATKINS company, is an equal opportunity, drug-free employer committed to diversity in the workplace. Minorities/Females/Vet/Disability candidates encouraged to apply.

Please view ATKINS Equal Opportunity Statement.